Points for Perfection

As anyone who has worked with us knows, we pride ourselves on the quality of services that we provide to our patients and to the dentists who refer them to our office. One of the ways that we ensure that our services are flawless is by using a scoring system devised by our talented dental assistants.
This scoring system was developed to see that our entire staff is working at the highest level of efficiency. Our work is perpetually being checked and double-checked.
Everyone in our office works based upon a points system, in which they are either rewarded points or deducted points based upon their individual performance with each patient. The ultimate goal for each procedure is a perfect 10.
The specific areas that our assistants are graded upon are:

• Placing all barriers in the room
• Setting up the operatory correctly for the scheduled procedure
• Having the patient's information easily accessible to the treating doctor.
• Entering into the patient's digital record all of the notes associated with the treatment, per the treating doctor's dictation.
• Having the operating microscope pre- set to the treating doctors preferred settings
• Being attentive to the patients needs throughout the procedure
• Keeping the doctor's cart and the surrounding area clean and organized
• Cleaning and sanitizing the operatory post procedure using the latest sterilization techniques.

We have found that with this system, our assistants have been able to recognize any areas that they need to improve upon. They are constantly checking and re-checking their work in order to achieve the perfect score. Our office is running more smoothly than ever before, and our assistants are delivering the best work possible.